Terms & Conditions

Please read the following policies before booking. We strongly recommend that clients purchase trip cancellation insurance.

Payment Schedule:

Local Programs

Any experience offered in Washington

For programs under $500, entire balance is due at purchase.
For programs over $500, a 10% deposit secures participation in the program. Balance must be paid in full 30 days prior to start date.

North American Programs

Any non-local experience offered in North America excluding Alaska and the Canadian Rockies

For programs under $1,000, entire balance is due at purchase.
For programs over $1,00, a 20% deposit secures participation in the program. Balance must be paid in full 45 days prior to start date.

International Programs

Any experience offered in Alaska, the Canadian Rockies, and anywhere else outside of North America

For programs under $1,500, entire balance is due at purchase.
For programs over $1,500, a 25% deposit secures participation in the program. Balance must be paid in full 60 days prior to start date.

Cancellations & Refunds:

Cancellation requests must be sent via email. Requests made within 24 hours of purchase will receive a full refund minus any booking or merchant processing fees.

Local and North American cancellation and refund policy:

For trips scheduled to start within 10 days of request, no refund will be issued.
For trips scheduled to start within 10-30 days of request, a 50% refund will be issued.
For trips scheduled to start within 30+ days of request, a 90% refund will be issued.

International cancellation and refund policy:

For trips scheduled to start within 45 days of request, no refund will be issued.
For trips scheduled to start within 45-60 days of request, a 50% refund will be issued.
For trips scheduled to start within 60+ days of request, a 90% refund will be issued.

* Any fees, reservations (hotels, huts, local transportation), travel expenses for the guide, or other costs associated with canceling a program that cannot be refunded will be itemized and the participants' account credit will reflect those associated costs.

** Expenses incurred by the participant including but not limited to lodging, airfare, and equipment are the responsibility of the participant and are not included in our cancellation policy.

Rescheduling:

Requests for rescheduling must be made in writing (email). Participants who request to reschedule will be issued an account credit to be used on any Mountain Craft Guiding program minus rescheduling fees outlined below.

Local and North American Programs:

For requests made less than 30 days of scheduled start date a 15% fee will be assessed.
For requests made 30+ days of schedule start date no fee will be assessed.

International Programs:

For programs within 45 days of the scheduled start date please see our cancelation and refund policy above.
For programs 45+ days of scheduled start date a 25% fee will be assessed.

Cancellations by Mountain Craft Guiding:

Cancellations within MCG control (insufficient staffing, minimum client threshold not met, etc.)

Mountain Craft Guiding will issue a full refund.

Cancellations beyond MCG control (weather, conditions, any other situations that pose a threat to client or guide safety)

Mountain Craft Guiding will offer a full account credit to be used on any future Mountain Craft Guiding Program.